Media release
17th July 2017

Merseyflow tolling/charge – you can register now

From today you can register for the merseyflow tolling system that will operate on the new Mersey Gateway and Silver Jubilee bridges.

There are a number of ways to register, with the website - www.merseyflow.co.uk - being the quickest option.

If you would prefer to register in person, you can visit the merseyflow walk-in centre, and you can also call 01928 878 878 and register by phone.

The address of the walk-in centre is:

9 Howard Court, Manor Park, Runcorn, WA7 1SJ

Merseyflow will also be running a registration service at the Halton Direct Link on Brook Street in Widnes which will begin on 24 July and run until the end of August.

Registering is the only way to get discounts on journeys across the Mersey, or if you qualify, free travel across the bridges.

Anyone who is eligible for the Halton residents’ discount scheme must register and pay their £10 annual fee in order to claim their free trips.

Anyone, wherever they live, can also register for a pre-pay account, or monthly pass which both give discounts on the full unregistered toll/charge fee.

It will still be possible to cross the bridge without registering but, if you do, you will have to pay the full unregistered toll/charge fee which is £2 per car per crossing, with additional charges for larger vehicles.

Blue Badge holders will also be able to register for unlimited travel on the bridges after providing copies of the front and back of their Blue Badge and paying a one-off £5 admin fee.

Once registered, you will receive a merseyflow sticker to place in your registered vehicle’s windscreen.

This sticker means your vehicle will be recognised when you travel across the new bridge, and will ensure you do not receive a penalty charge notice as long s you have funds in your account.

A guide outlining exactly where to place the sticker on your windscreen is also available.

Anthony Alicastro, who is Chief Executive Officer of Emovis Operations (Mersey) Limited., a wholly-owned subsidiary of emovis, which runs the merseyflow operation, said demand to register is expected to be high.

He said: "As we approach the opening of the bridge, we would encourage people to register as soon as they can to avoid delays."

"We're making sure there are plenty of options available so that everyone who wants to register can do so as easily as possible."

"While registering online will be the quickest option, we have call centre staff ready to answer your phone calls, while the team at our walk-in centre will be able to get you registered in person."

"Registering now will ensure you are ready when the bridge opens this autumn."

"If you have questions about the tolls/charges and registration take a look at the website – www.merseyflow.co.uk, or reach out to us on social media, and our staff will work hard to answer your question as quickly as possible."

David Parr, Chief Executive of Halton Borough Council, said:

"This is an important step in our journey towards the opening of the Mersey Gateway."

"Once registered you will be able to travel across the new bridge as soon as it opens, and the Silver Jubilee Bridge, when work to refurbish it is completed."

"The Mersey Gateway bridge will provide drivers with quicker, easier and more reliable journeys, while the improved road network will mean travel across Halton is easier and less congested."

"To provide everyone with plenty of time to sign up, registration is starting well ahead of the bridge opening."

There will be an inevitable last-minute rush to sign up, so save yourself delays and register as soon as you can, so you don’t have to worry about doing it later this year."

Merseyflow has produced a range of leaflets to help explain the registration process to people that live in Halton, as well as to residents living outside of the area.

A guide has also been developed to explain clearly how the merseyflow sticker should be displayed in your vehicle.

Here's how to register:

There are a range of sign up methods available, but registering on the merseyflow website –

You can also register in person at merseyflow's walk-in centre, at 9 Howard Court, Manor Park, Runcorn, WA7 1SJ, or register by telephone by calling 01928 878 878.

If you choose to register over the phone, eligible Halton residents and Blue Badge holders will then need to email copies of their documents to merseyflow.

To be eligible for the Halton residents’ discount scheme, you must:

Hold a valid UK drivers licence showing your address in Halton
Live in Halton in a property with a council tax band of A-F
Have a vehicle (a car or a small van) registered in your name on the V5C vehicle registration document

All three documents must show the same address in Halton.

How to register online – a quick guide

Here’s what eligible Halton residents need to do to register online:

Take photographs or scan copies of your driving licence, your council tax bill and your vehicle registration document (the red and green V5C form) to prove you are eligible.
Visit www.merseyflow.co.uk, click on 'Register Now' and select 'Halton residents’ account'. Complete the registration process and upload the photographs/scans.
Pay the annual £10 administration fee. Once you have successfully registered, you will receive a confirmation email and your special merseyflow sticker will be sent through the post.
Display your merseyflow sticker in your vehicle, following the instructions provided.
Once registered your pass will last for 12 months from the date of the bridge opening

Here's what Blue Badge holders need to do to register online:

Scan or take a photograph of both sides of your blue badge to prove you are eligible.
Visit www.merseyflow.co.uk, click on 'Register Now' and select 'Blue Badge holder' account. Complete the registration process and upload a copy of both sides of your blue badge.
Pay the £5 one-off registration fee. Once you have successfully registered, you will receive a confirmation email and your special merseyflow sticker will be sent through the post.
Display your merseyflow sticker in your vehicle, following the instructions provided.

Here’s what people who live outside Halton need to do to register online for a pre-pay account:

Visit www.merseyflow.co.uk, click on 'Register Now' and select 'Pre-pay' account. Complete the registration process, entering all details as required.
Pay the £5 one-off registration fee for each vehicle you register. Once you have successfully registered, you will receive a confirmation email and your special merseyflow sticker will be sent through the post.
Display your merseyflow sticker in your vehicle, following the instructions provided.

The new bridge is scheduled to open in autumn 2017. When the new bridge opens the Silver Jubilee Bridge will be closed to road traffic for up to 12 months while it is refurbished.